Prime Data Recovery Services
Recover Your Essential Data with Assurance
Reasons to Work with Us
✓ Expertise: Our skilled professionals in data recovery are highly experienced in retrieving data from even the most challenging circumstances.

✓ Protection: We uphold the highest standards of data security and confidentiality throughout the entire recovery process.

✓ Speed: We recognize the critical nature of your data and provide fast, secure recovery solutions.

✓ High Success Rate: Our extensive expertise enables us to recover your crucial data with a remarkable success rate.

✓ Commitment: We offer a “No Data, No Fee” promise, ensuring that you only pay if we successfully recover your data. Our team is ready to assist you anytime, anywhere.

How Much Will It Cost?

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Please describe your data loss. Include possible reasons for the loss or media failure, list any critical files and/or folders necessary for recovery, and, if applicable, detail any previous attempts at data recovery.
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99% Success Rate      File Verification      Fast Turnaround      Free Quote      100% Data Security      No Data, No Fee

In short: Prime Data Recovery’s lab is at 855 Alness St, Unit #20, North York, where GTA customers walk in Monday to Friday, 9:30 am to 4:30 pm, and customers farther away ship their drive from anywhere in Canada at their own cost while we pay the return shipping. Every case starts with a free evaluation under our No Data, No Fee policy; call (416) 661-1112.

One Lab Serving Toronto, the GTA and Ontario

Prime Data Recovery works from a single lab in North York, at 855 Alness St, Unit #20. Every drive we recover, whether it comes from downtown Toronto, Mississauga or Markham, is handled in that lab by the same team. There are no franchise counters or partner drop boxes in between: the people you speak to on the phone are the people who work on your drive.

Our lab is close to Highway 401 and Highway 400, so most of the GTA can reach us without going downtown. GTA customers walk in from:

  • Toronto and North York: downtown, Midtown, Downsview, York University area and Willowdale
  • West: Etobicoke, Mississauga, Brampton, Oakville and Milton
  • North: Vaughan, Woodbridge, Concord, Richmond Hill, Thornhill, Markham, Newmarket and Aurora
  • East: Scarborough, Pickering, Ajax, Whitby and Oshawa

How do I get my drive to your North York lab?

1. Walk in to our North York lab

Most customers from Toronto and nearby cities simply bring the device in. Our lab is at 855 Alness St, Unit #20, North York, ON M3J 2X3, open Monday to Friday, 9:30 am to 4:30 pm. Call (416) 661-1112 before you leave and we will tell you how to keep the drive safe on the way.

2. Ship it from anywhere in Ontario

If you are in Ottawa, London, Kitchener-Waterloo, Barrie, Kingston, Niagara or anywhere else in Ontario, send the drive to the lab by courier. You ship the device to us, and we cover the return shipping when your data goes back to you. Packing instructions are on our mail-in data recovery page.

Before You Bring the Drive In

  • If the drive clicks, grinds or beeps, turn it off and do not power it on again.
  • Do not run recovery software on the failing drive or save anything new to it.
  • For a RAID or NAS, label the drives in their original order before removing them.
  • Bring external drives in their original enclosure; some models encrypt data on the enclosure board.

What happens after I drop off or ship my drive?

Every case starts with a free evaluation. We tell you what failed, what we expect to recover and what it will cost before any recovery work begins. With our No Data, No Fee policy, you do not pay for recovery if we cannot get back the data you need. Recovered files are returned on a new external drive or through a secure cloud link.

Frequently Asked Questions

What are your walk-in hours in North York?

The lab at 855 Alness St, Unit #20 is open Monday to Friday, 9:30 am to 4:30 pm. Call (416) 661-1112 before you leave so we can tell you how to transport the drive safely.

Do you pick up drives in Toronto or the GTA?

No, we do not offer pickup. GTA customers walk in to the North York lab, and customers farther away send the drive to us by courier.

Who pays for shipping if I send my drive from elsewhere in Ontario?

You pay to ship the drive to our lab, and we pay the return shipping. We do not provide an inbound shipping label, so use the courier of your choice.

Is the evaluation free if I walk in?

Yes. Walk-in and mail-in cases both start with a free evaluation, and under No Data, No Fee you are only charged for recovery when we get back the data you need.

Where is the cleanroom work done?

All recovery work, including cleanroom work, is done in our North York lab, which has an ISO Class 10 cleanroom. Drives are not passed on to franchise counters or partner locations.

Outside Ontario? See mail-in data recovery across Canada.

Request a free evaluation or call (416) 661-1112.

Last updated: November 2026 · Prime Data Recovery lab team, North York